Customer Trust
Refund & Return Policy
100% Original Products & Customer Satisfaction Guarantee
7-Day Return Window
Request return within 7 days of receiving your parcel.
Damaged or Incorrect Item
Instant replacement or full refund for damaged goods.
100% Original
Guaranteed authentic and original international products.
Return Eligibility
Hum Chahte hain ke aapki shopping experience bilkul hassle-free rahe. Aap hamara koi bhi product 7 dino ke andar return ya exchange ke liye request kar sakte hain, agar:
- Product unused, unopened aur original condition mein ho.
- Product ki original packaging, tags, aur seal intact hon.
- Aapke paas purchase proof / invoice physical ya digital form mein mojood ho.
⚠️ Unboxing Video Requirement
Parcel open karte waqt continuous uncut unboxing video zaroori hai. Any damages, leakage, or missing items claim without an unboxing video will not be accepted.
Non-Returnable Items
Hygiene aur safety reasons ki waja se neeche di gayi items par return ya exchange apply nahi hota:
- Opened, unsealed, ya used Personal Care & Cosmetics (Makeup, Skincare, Haircare).
- Sale items, Flash deals, ya Gift Cards.
- Items damaged due to customer misuse.
How to Request a Return
Return Process start karne ke liye simple steps follow karein:
- Contact Support: Humey Email admin@beautypouch.pk par contact karein.
- Provide Details: Apna Order ID, Product Name, aur Issue ki photos/unboxing video attach karein.